Coffee with the County Column - The Learning Curve of My Life
In one of my first “professional” positions–AKA, my first big girl job–I was tasked with overseeing a team of volunteer leaders. These volunteers in turn led a larger pool of volunteers who ran the operations of the organization. As a naive youngblood, I thought, “No big deal!” Little did I know, I was in for the learning curve of my life.
While I stumbled (many times) along the way, I learned invaluable lessons about leadership, interpersonal relationships, and multi-generational operations. Of my time in that position, it wasn’t until four years later where I finally felt like I accomplished something: I earned the respect of an older leader (equipped with approximately 35 years more experience than I). He shared that when I first started, he was bound and determined not to be led by me, a young whipper-snapper. But, as time progressed, and as I made mistakes and learned from them, I demonstrated the soft skills he looked for in those who led him.
In my position at the Chamber, the phrase “soft skills” gets tossed around often, especially when it comes to the younger generations. I hear the old adages, “Those kids don’t know how to work!” or, “These young people today just don’t want to work!” But if there’s anything I’ve learned, it’s that generations come with different expectations and varying workflows, and when they elevate each others’ strengths, a great workspace is created.
So what are “soft skills” and what are “hard skills”? By definition, hard skills are those teachable, often measurable abilities that typically are job-related. They are often learned through education, training, and experience. They are technical by nature. Conversely, soft skills are the personal attributes that enable someone to interact with those around them. In a professional or employment setting, these may include things like communication, teamwork, problem solving, adaptability, time management, and emotional intelligence (self-awareness, empathy, and the ability to understand and manage one’s own emotions).
It is pretty easy to prove why hard skills are important in the workplace. If you can’t perform the task, you can’t do the job. (Duh, right?) But oftentimes, soft skills aren’t hired or reviewed alongside the technical ones. So, why are soft skills “talked up” so much in today’s workforce, and why do they matter?
Consider this scenario: You work alongside a new employee who is 110% proficient at the job. He is able to produce precise outcomes every single time, and his calculations are nearly perfect. He has more degree certificates than can hang on the wall, and enough experience to put him at the top of the totem pole. However, this coworker comes in every day, sits down at his workspace, and only stands to go to lunch or find the bathroom. His productivity is often late and you rarely see him working with anyone else. He seems to be as rigid as a board, and doesn’t like facing any sort of conflict in your workplace. Would you choose to continue working alongside this person, or would you prefer to transfer to another department (or another job)?
In a perfect world, hard skills go hand-in-hand with soft skills. They produce a professional, yet relatable coworker. When they’re married together, they ensure that the workplace production level is consistent, successful, and held together by the people who make up the team. Teamwork is at the top of the board, deadlines are met, and coworkers are able to proficiently face conflict when it arises so that it doesn’t interfere with the organization’s success.
As you step into your workflow this week, consider how these soft skills can intertwine with your own and your team’s success:
- Emotional Intelligence
- Tip: Listen before reacting. Encourage others to pause before responding.
- Tip: Notice non-verbal cues. Body language and tone often reveal more than words.
- Tip: Practice empathy daily. Even small gestures–like offering to help, thanking someone, or checking in–build trust.
- Time Management
- Tip: Prioritize tasks and plan the day. Make a simple “top 3 things to accomplish” list.
- Tip: Start early on deadlines. In rural and small-business settings, being reliable and timely is more valued than perfect execution.
- Tip: Respect others’ time. Being punctual and prepared shows maturity and reliability.
- Teamwork and Cross-Generational Collaboration
- Tip: Communicate openly and clearly. Avoid assuming others “know what you mean.”
- Tip: Value mentorship. Pair younger workers with seasoned employees–they can model behavior, soft skills, and reliability.
- Tip: Use stories, not lectures. Younger generations respond better to examples and lived experiences than abstract rules.
- Tip: Model patience and respect. Different generations have different work habits–get to know the others around you, and identify the strengths in their workflow.
Whether you’re like me in my first professional position–swinging at all the learning curveballs being thrown at you–or whether you’re a seasoned professional who’s been through a few experiences of your own, engage with your team and learn how you can grow. I admit, I still find myself tripping over my own opportunities for growth, and it’s a lifelong lesson to be learned. Soft skills are important, and when we intentionally look for them and for ways to get better, the entire organization flourishes.
Interested in learning more? A quick online search will give you access to many examples of how soft skill development creates a competitive advantage, not just for yourself, but for your business. Check out resources like Harvard Business Review, the US Department of Labor, and Yale University.





