Coffee with the County -If I Had a Dollar
If I had a dollar for every time I get asked something like, “What does the Chamber actually do?” or, “Do you do this full time?” I’d have a solid stream of income. I share this with a bit of humor, because it brings up a mix of reactions. Sometimes I’m surprised, trying to gauge whether the question is sarcastic or genuinely curious. Other times, it stops me in my tracks, because it reinforces a realization I’ve come to understand deeply. It reminds me just much of our work at the LaGrange County Chamber of Commerce happens quietly–and how little of it is
transactional.
January 21 is nationally recognized as “Get To Know Your Customer Day.” That can mean many things across many industries, but at its core, it boils down to one thing: listening. One of the hardest lessons I’ve learned in life is that listening matters far more than talking. This applies with our customers, and equally, it applies to chambers too.
As a Chamber, we don’t have customers as they are typically defined. However, we do have members, and they are at the core of who we are and what we do. In fact, if there’s anything we’re known for, it’s that we “sell memberships,” with an annual fee (or due) required to be involved. But the Chamber isn’t here to sell membership. For us, the Get To Know Your Customer Day is a reminder of something bigger: the Chamber exists to understand needs, connect dots, and generate growth–both now and for the future.
One of our founding principles in the work we do is advocacy. The word “advocacy” is received in so many different ways, and in many cases, is connected to politics. (Which, if I’m being honest, doesn’t always come with warm feelings.) If I may bend your ear, I would propose to you that advocacy is not politics or cut-throat government work. Rather, advocacy is about listening first, and then translating those needs and business pain points into policy conversations. We stand as a bridge between our local businesses and our elected officials on all levels, ensuring policy–which affects us all, whether we realize it or not–is pro-business. For example, the LaGrange County Chamber surveyed its membership in the last quarter of 2025 to identify countywide legislative priorities. Those priorities are being placed directly in the hands of legislators who represent our communities. These include pushes for legislation that address healthcare costs, housing needs, childcare availability and affordability, and workforce barriers. Granted, our calendars and meetings don’t make the headlines. But the outcomes shape the environment our businesses operate in every day. Emails, calls, meetings, and coalition-building efforts are pushing the needle in the name of LaGrange County advocacy.
Another key principle is the work of convening–bringing people together for positive, impactful work. Sure, people see our events, the awards we present, and the photos we share. They don’t always see intention. Convening, at its core, is problem-solving, trust-building, and creating neutral tables, ensuring that everyone has a voice in the conversation. It’s where educators sit next to employers, nonprofit leaders sit next to manufacturers, and conversations turn into collaboration. This can be felt through forums, roundtables, education discussions, and cross-sector conversations. Remember, relationships move faster than institutions, and we’re seeing that played out on a weekly basis through partner connections and our membership’s willingness to roll up their sleeves and get involved.
Where I enjoy watching vision meet action is within our programming and workforce initiatives. Let’s be honest–if programming didn’t exist, we wouldn’t be able to connect folks, support small businesses, prepare the next generation, or adapt to changing workforce and marketplace realities. For example, consider how a leadership program, a career expo, or an advocacy forum cultivate connections and growth. Face-to-face relationships are the bread and butter of our communities, and these types of programs create a space for that to happen in real time. Students see careers differently, up-and-coming employees are empowered to take ownership in their workplace, and small, home-based businesses connect to a greater marketplace than can be tapped on their own.
The work is a daily, weekly, monthly, annual plan being carried out in the details. It’s about planning, coordination, following-up, and connecting the right people quietly. It’s about bringing resources to the community in order to help land their hand in the hand of the exact, right person at the exact, right moment. This is where a chamber of commerce as a mechanism for business shines–because it’s about elevating businesses and sustaining the local economy for the long haul.
Most of this work doesn’t come with applause–but it compounds. Now that I’m four years into my role in our local chamber, I rather enjoy receiving those opening questions, because I’ve come to realize that it’s not offensive. Instead, it’s an opportunity for a new relationship and conversation, opening the book about LaGrange County business and community. If there’s anything that cements itself within me more every single day, it’s this: a chamber of commerce is a business tool, not a transaction. It is a connector, not a club. When businesses join–and truly leverage their chamber investment–they engage with a realm of opportunity that can’t be accessed outside of membership.
Listening is where it’s at. And may I always be persistent in listening first, and speaking second. Let that be a reminder for us all–strong communities don’t happen accidentally. This is your (not-so-quiet) invitation to engage with our local chamber. Don’t just pay a due; engage, lean in, and impact your business and your community.
To learn more about the LaGrange County Chamber of Commerce and becoming our newest member, call Sara at (260) 463-2443, or email info@lagrangechamber.org.





